Askapade Terms of Service
Last updated: 13 September 2026
These Terms of Service govern your use of the Askapade platform, comprising our text-message service and associated web application (together, the "Platform"), operated by Askapade Ltd ("Askapade", "we", "us"). These Terms constitute a binding agreement between you and Askapade. By sending a message to our number or accessing the web application, you agree to be bound by them.
1. Eligibility and registration
To register you must be at least 18 years of age, resident in the United Kingdom, and hold a United Kingdom mobile telephone number.
Access is by invitation only. Registration requires a valid referral code issued to an existing user. Every profile is subject to review by a member of our staff prior to activation. We reserve the right to decline any registration at our discretion, and our obligation to give reasons is limited to the reason communicated to the applicant.
You may hold one account only. You must register under your true legal name and provide a current photograph of yourself.
2. The nature of the service
Askapade acts solely as an intermediary. The Platform enables users to publish Asks, enables other users to submit offers in response, and administers payment between them. Askapade is not a party to any contract formed between an Asker and an Askie, is not the employer or agent of either, and neither selects, supervises, directs nor warrants the performance of any user.
Any contract arising from an accepted offer is formed exclusively between the Asker and the Askie. Askapade's obligations are limited to the operation of the Platform and the administration of payment as described in clause 6.
3. Identity verification and safeguarding
Every user is required to complete identity verification, conducted on our behalf by Stripe, within 24 hours of registration. Verification requires a government-issued photographic identity document and a facial-likeness check.
Until verification is completed, access to the Platform is provisional. We may suspend or terminate any account that has not completed verification within the period stated, and we may require re-verification at any time where we consider it necessary.
Verification confirms identity. It is not an assessment of any user's skills, qualifications, professional competence, insurance, right to work, or suitability for any particular Ask, and must not be relied upon as such.
Emergency assistance. The Platform provides an in-app SOS function, available throughout any Ask in progress, by which a user may summon emergency assistance and alert Askapade. The SOS function does not replace the emergency services, and users remain responsible for contacting the emergency services directly where circumstances require.
You are responsible for your own safety at all times. You should terminate any Ask which you consider unsafe, and you may do so without liability to the other party under clause 6.
4. Posting an Ask
An Ask comprises a description and a price. The minimum price is £5. The Asker sets the price and may vary it at any time prior to the acceptance of an offer, after which the agreed figure is fixed.
Every Ask is distributed by text message to all active users, together with the Asker's first name, last initial, and the description as written. You should not include in an Ask any information you are unwilling to disclose to every user of the Platform.
You must not post an Ask which is unlawful, which requires a licence, certification or qualification you are unable to evidence, or which concerns any matter listed in clause 10.
5. Offering and being selected
Any active user may submit an offer in response to an Ask. On a first response to a given Ask, an Askie may propose their own price. Once a price has been agreed, any further figure communicated by an Askie has no contractual effect and is treated as ordinary correspondence.
The Asker may accept one offer. No obligation arises on either side until an offer is accepted.
6. Payment
All sums are expressed in pounds sterling.
Askapade charges a platform fee of 20% of the agreed amount, payable by the Asker in addition to that amount. An Ask agreed at £25 is therefore charged to the Asker at £30, of which the Askie receives £25.
Upon acceptance of an offer, an authorisation is placed on the Asker's payment card for the full sum. No funds are taken at that stage. Funds are captured and released to the Askie only upon both parties confirming completion of the Ask. Payment and payout services are provided by Stripe, whose terms also apply to you.
Receipt of payment is conditional upon completion of Stripe's payout onboarding, which requires identity verification and bank account details. A released payout is held until that onboarding is complete.
Cancellation by the Asker following acceptance: the Askie is entitled to 50% of the agreed amount in respect of the commitment given, the platform fee is charged in full, and the balance is refunded to the Asker.
Cancellation by the Askie following acceptance: no sum is payable to the Askie, the platform fee is charged in full, and the balance is refunded to the Asker.
The platform fee is not refundable in either case. Refunds otherwise than in accordance with this clause are at our sole discretion.
7. Performance of an Ask
All arrangements, performance and payment in respect of an Ask must be conducted through the Platform. Conducting an Ask off-Platform, whether to avoid our fee or otherwise, constitutes a material breach of these Terms and removes the payment protections and records available to both parties.
Askapade does not attend, supervise or intervene in the performance of any Ask, and has no practical ability to do so.
8. Reviews
Upon completion of an Ask, each party may submit one review of the other. Reviews must be truthful and must relate to the Ask in question.
We may remove any review which is abusive, materially false, or unrelated to the Ask. We will not remove a review merely because it is unfavourable.
9. Messages
The Platform operates by SMS. Your network operator's standard message rates apply. By registering, you consent to receive service messages at the number you provide, including Asks posted by other users.
Text STOP at any time to stop all messages. This takes effect immediately and before anything else. Text PAUSE to stop receiving new Asks while keeping messages about Asks you are already part of, and ON to resume.
10. Prohibited conduct
You must not use the Platform in connection with any unlawful activity, nor any work requiring a licence or certification you do not hold, nor any matter involving controlled drugs, weapons, prescription medicines, the sale of alcohol or tobacco, gambling, adult services, the care of children or vulnerable adults, medical or legal advice, or the carriage of passengers for hire or reward.
You must not harass, bully, threaten or send unwanted sexual communications to any user; discriminate against any person on the basis of a protected characteristic within the meaning of the Equality Act 2010; impersonate any person; or collect or retain another user's personal details for any purpose other than the performance of the Ask in question.
11. Suspension and termination
We may suspend or terminate an account where a user is in breach of these Terms, where a user's conduct places any person at risk, where identity verification has not been completed in accordance with clause 3, or where we are required to do so by law.
Funds already held in respect of a completed Ask will be settled in the ordinary way notwithstanding suspension or termination.
12. Liability
Nothing in these Terms excludes or limits liability for death or personal injury arising from negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited.
Subject to the foregoing, the Platform is provided on an "as is" and "as available" basis. Askapade is not liable for the acts, omissions, conduct, workmanship, honesty or safety of any user, nor for any loss arising from any contract formed between users.
Nothing in these Terms affects any right available to you as a consumer under the Consumer Rights Act 2015 or other applicable consumer protection legislation.
13. Disputes between users
You should in the first instance seek to resolve any dispute directly with the other user. Where this is unsuccessful, you may refer the matter to support@askapade.com, and we will determine it having regard to the record of the relevant conversation.
Our determination as to the release or refund of funds held is final as between you and Askapade. It does not prejudice any right you may have to pursue the other user directly.
14. Variation
We may vary these Terms from time to time. Where a variation is material, we will give notice by text message or email before it takes effect. Your continued use of the Platform following the date on which a variation takes effect constitutes acceptance of it.
15. Governing law
These Terms and any dispute or claim arising out of or in connection with them are governed by and construed in accordance with the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.